Return & Refund Policy

At Strypins, we want our customers to be completely satisfied with their purchases. While we do not accept returns, we do offer refunds or replacements under certain conditions as outlined below. Refunds and replacements will be processed without requiring the return of the items by customers.

Eligible Cases for Refund or Replacement

We will issue a refund or replacement for your product if:

  • The product is damaged during shipping

  • The product has a wrong color, size, or design

  • The product is defective

Conditions for Refund & Replacement

To be eligible for a refund or replacement, the following conditions must be met:

  • You must contact us within 30 days from the date you receive your order.

  • Provide necessary details including product photos, order number, and a clear description of the issue.

Refund & Replacement Process

  1. Contact Us: Please email support@strypins.com with your order number, a photo of the product, and a description of the issue.

  2. Within 7 Days: Once we receive your email, we will process your request and inform you about the next steps. You will have the option for:

    • Replacement: If you choose to replace the product, we will ship the replacement and provide a tracking number within 1–7 business days of production.

    • Refund: If you choose a refund, we will initiate it immediately. Please note it may take 3-5 business days for the refunded amount to appear in your original payment method, depending on your bank or payment provider.

Non-Eligible Cases for Refund or Replacement

We do not accept refunds or replacements for the following cases:

  • Change of mind: If you change your mind about the product after purchase.

  • Customer-caused damage: If the product has been damaged by the customer due to misuse, wear and tear, or alterations.

  • Used products: If the product has been used or washed.

  • Requests made after 30 days from the date of receipt.

Disclaimer

  • You must provide all required documentation (such as product photos and order details) when contacting us. We reserve the right to decline support in cases of suspected fraudulent activity or incomplete information provided at checkout.

  • We shall not assume any liabilities for any loss or shipment delivery failure due to: the recipient’s unavailability, incorrect or insufficient address, package refusal, or theft of goods after delivery. Therefore, please ensure your information is correct before checking out. After your order is completed, if you find any mistakes in the order confirmation, please contact us at support@strypins.com as soon as possible to receive prompt support.

Important Notes

  • Refunds and replacements are only available for issues related to defects, damage during shipping, or incorrect color/size/design.

  • To ensure your rights, please contact us within 30 days of receiving your order. We cannot process requests after this period.

  • No physical returns are required, and return shipping fees do not apply.

If you have any further questions or concerns, please contact us at support@strypins.com